SHIPPING
Shipping Policy
We currently ship orders via UPS to United States and Canada, via USPS to PO Boxes, and via UPS, DHL or USPS to international locations. We currently do not ship to APO addresses or any of the U.S. Territories.
Most in-stock items ship within 48 hours of ordering; however, items purchased during the weekend may take up to 72 hours to process.
Occasionally items may be oversold. We will contact you if any of your items are backordered in the event changes are needed to proceed with the order.
Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.
For unusually larger orders please note that the shipping charges stated are considered a general quote. We will be in touch if the shipping cost needs to be altered.
48 Contiguous United States
| Standard | $10 (Orders below $150) Free (Orders above $150) |
| Expedited | $30 |
Alaska & Hawaii
| Standard | $30 |
Canada
| Standard | $30 |
International Shipping
| Standard | $50 |
Free Shipping
Domestic orders totaling $150.00 or more are eligible for free shipping within 48 Contiguous United States.
Free shipping is determined based on the merchandise value before sales tax (if applicable). Free shipping applies to standard shipping only and will be calculated after any discounts are applied.
Pick Up at Andersonville Store
If you are living in Chicago, you may save time and avoid shipping costs by ordering online and picking up your order for free at our Andersonville store. Please make sure you check the store's hours on our website before you stop by. We will notify you via email when your order is ready for pickup. Please mention the name or show us a copy of your order upon pickup. Our store is located at 5239 N Clark St, Chicago, IL 60640.
Tax & Duties
Five Elements Home charges state, local and county taxes for online purchases as required by law. Sales tax is calculated at the item level of your order based on your shipping address. Taxes are calculated based on you shipping destination and itemized on the checkout page. For international shipments, please note that you are responsible for any additional import taxes and duties upon delivery that may apply.