SHIPPING

Shipping Policy

We currently ship orders via UPS and FedEx to United States and Canada, and via USPS to international locations. We currently do not ship to PO Boxes, APO addresses, or any of the U.S. Territories.

Most in-stock items ship within 48 hours of ordering; however, items purchased during the weekend may take up to 72 hours to process.

Occasionally items may be oversold. We will contact you if any of your items are backordered in the event changes are needed to proceed with the order. 

Delivery address cannot be changed after an order has shipped. Please carefully review the shipping address before completing your order.

All packages are signature required upon delivery unless requested otherwise. If the signature requirement is waived, the customer accepts responsibility for any missing and/or lost packages.

For larger orders please note that the shipping charges stated are considered a general quote. We will be in touch if the shipping cost needs to be altered.

48 Contiguous United States

Standard (5 to 7 Business Days)            $10  (Orders below $150)                       
Free (Orders above $150)            
Expedited (2 to 3 Business Days) $30           

Alaska & Hawaii

Standard (5 to 8 Business Days) $30                                                 

Canada

Standard (5 to 8 Business Days) $30                                                 

International Shipping

Standard (10 to 17 Business Days) $80                                                     

Free Shipping

Domestic orders totaling $150.00 or more are eligible for free shipping within 48 Contiguous United States.

Free shipping is determined based on the merchandise value before tax, handling fees, and home delivery. Free shipping applies to standard shipping only and will be calculated after any promotional discounts are applied.

Pick Up in Chicago Showroom

If you are living in Chicago or visiting the Windy City, you may save time and avoid shipping costs by ordering online and picking up your order for free at our Chicago showroom. Please make sure you check the showroom's hours on our website before you stop by. We will notify you via email when your order is ready for pickup. Bring a copy of your order, the credit card used for purchase and a photo ID to the showroom to pick up your order. Our showroom is located at 2216 N Clybourn Ave, Chicago, IL 60614 in Lincoln Park. 

Tax & Duties

Five Elements Home charges state, local and county taxes for online purchases as required by law. Sales tax is calculated at the item level of your order based on your shipping address. Taxes are calculated based on you shipping destination and itemized on the checkout page. For international shipments, please note that you are responsible for any additional import taxes and duties upon delivery that may apply.